Managed IT Services

• 24x7 Monitoring and Alerting
• Monthly Reporting and Statistics
• Quarterly Business Review to go over reports and statistics
• 24x7 Helpdesk and Remote Support
• Onsite Support
• Managed Security Protection
• Routine Preventative Maintenance
• License Management and usage reporting
• Desktop Management best practices
• Network Management best practices
• Hardware ss a Service (HaaS)

Everything you need bundled into a manageable monthly fee. Click here to sign up for a Free Assessment.

Why use managed IT services?

Our flat fee monthly pricing structure lets you control your IT budget, while we provide unmatched expertise, attentive service, and guaranteed satisfaction. We can manage all of your IT needs, or just a few.  All of our services feature flat rate upfront pricing and clearly defined terms so each party is very clear on what to expect from the other. Our Value Building Methodology begins with a thorough process for mapping priorities with practical solutions that you can afford and setting realistic expectations that will be easy and comfortable for your team to adapt to.

The economy can be tough on working capital, as we all have learned. No wonder you feel faint of heart when you look at the price tag for suggested upgrades to your computer notebooks, desktop computers, laptops, servers and other information technology systems.  Our HaaS offering, ensures that your IT equipment never goes out of date by automatically including a hardware refresh every 3 years for workstations and every 4 years for servers, this even includes user and data migration to your equipment as part of your HaaS agreement. Never pay another migration fee or go out of date again!

• Increased available working capital, Greatly Reduced capital expenses
• Fully Managed End-To-End Service and IT Solutions
• Regular Maintenance on a scheduled basis
• Timely service and replacement of any broken or un-repairable equipment
• Workstation, laptop, notebook refreshes included every 3 years for HaaS
• Server refreshes included every 4 years (or as required) for HaaS
• Simple, convenient, and predictable billing every month
• 24x7 Unlimited remote support by email, live chat, remote control, and/or by phone
• Tax incentives each and every year (consult your tax professional for details)
• All Onsite parts and labour are included

IT Managed Services Universally Include:

• 24x7 Monitoring and Alerting –Our state of the art monitoring system never sleeps, monitoring your critical services, servers, and vital network infrastructure.In case an alert is generated, our dedicated staff goes to work in the background often remedying issues before you even knew there was an issue.In addition to the immediate alerting and support, our system also monitors long term data trends for KPI’s (Key Performance Indicators).These indicators give us vital insight to the overall health of your system and tells us if it time to make system changes or upgrades.
• Monthly Reporting and Statistics – These reports provide a peak behind the curtain to see all the work which goes on behind the scenes, automatically ensuring your systems are running, functional and responsive.A certified technician will go over and explain these reports with you each month to answer any questions or to address any concerns you may have.
• Quarterly Organization Review – A quarterly organization review will be conducted with you to go over any issues you may have, explain the reports and to ensure your receiving the correct services for your organizations unique needs. In addition, we will test and certify your offsite backup images for those who are using our backup and disaster recovery services. This is the best time to ask your representative about any concerns reguarding your backups or any other related news concerning your plans for the future. We are here to help every step of the way and guide you through the rain forest of technology options available today. Our goal is to help you and your organization better utilize technology in order to optimize your internal processes, drive efficiency thru collaboration, create a steady predictable IT budget and increase both employee and client satisfaction.
• 24x7 Helpdesk and Remote Support – Our 24x7 helpdesk is always available for you when you need them.Just give us a call and we will repair virtually any computer or technical issue remotely, often in the background, which still allows you or your users to remain productive.This is crucial pain point for many organizations and one we directly address by using our sophisticated monitoring and remote maintenance software giving us the power to keep you profitable and your systems securely maintained.
• Onsite Support – Sometimes remote support just isn’t enough, for such situations, we have an onsite support engineer on standby ready to go at a moment’s notice to help ensure your network stays up and functional.  As an added bonus, by using our HaaS, IaaS, DaaS, and SaaS offerings, you receive this as part of your end-to-end total solution at a fraction of the cost for what you would pay another individual, guru, computer guy, or IT services company.  We provide all of this to you, our valued partner, if you succeed, we succeed and your continued success is our primary mission!
• Managed Security Protection – Do you really know what is going on in your network? Have you ever wanted to peek under the hood and actually see all the communications happening in the background without you even knowing it? This can include, automatic updates, network broadcasts, browser toolbars, line of business applications and/or sometimes we even find Trojans, viruses, spyware, and malware that you didn’t know was there and is compromising the integrity, privacy, and security of your systems! Don’t be a victim of those internet security threats, our managed security services will put a shield between you and those nasty bugs. We have a multitude of solutions including Anti-spam, Email Encryption, Email Archiving, Anti-Virus, and Anti-Spyware, Advanced Firewalls/Perimeter Security which scan all network traffic and block viruses before ever reaching your users. As an additional line of defence, desktop scanners are used using a second Anti-Virus/Anti-Malware product for double the protection and added piece of mind that your systems are safe and secure, for you our valued partner.
• Routine Preventative Maintenance – One of the most overlooked aspects of virtually any network is routine maintenance. Often times it is something the normal IT person or company simply can’t get too due to all the other pressing issues they must repair first. The ironic part here is if the maintenance had been done in the first place, many of those issues would not have never escalated to the point of a noticeable issue for you. That is why we deploy automatic routine maintenance on a scheduled basis to all your vital servers, workstations, and infrastructure.
• License Management and usage reporting –  Are you compliant with your software vendors? Did you know Microsoft and other big brand name vendors are being more aggressive than ever enforcing their legally protected and copyrighted software? This could include fines many times higher than the cost of just purchasing those licenses in the first place, not to mention the potential for receiving criminal charges as well. Don’t let this happen to you, we scan and monitor all our machines for product and registration keys for many of the top Microsoft brand products. Have other vendors you need licenses monitored for as well? No problem, we can create a custom monitor just for your unique situation! Let us handle all the technical IT mumbo jumbo, and you get back to what you do best, running your organization!
• Desktop Management –· Desktop management is a crucial function for any organization reliant on computers and technology. Using our desktop management service your computers will give you smooth operations and support your organization's continued success. Our proactive maintenance, comprehensive malware/virus protection, Intel certified hardware, and standardized best practices for implementation ensures reliable results every time.  Need help?  Our responsive 24x7 service and support team is available whenever you need them, just call! We take the time to understand your organization and the critical day to day tasks your users need to perform. As part of our process, we will create a managed desktop environment based on your organizations needs and organized according to your command structures. In short, each department, group, building, person, contractor, temp worker, remote worker, sales staff, student, teacher, staff member, whatever your structure, we will create a managed desktop environment for everyone, for each and every department or one for per group and each tailored just for that groups particular needs.
• Network Management – ·· As with all the other parts of your critical information technology systems, your network components are crucial to the overall stability and reliability of your information technology systems. That is why we monitor the network equipment using our advanced monitoring and alert system 24x7 365 days a year, and 366 on leap year! In addition, we utilize the information in these monthly reports to ensure you system is configured optimally and providing even more insight as to how your network backbone is actually functioning, and perhaps more importantly, how healthy and happy your internal network really is! Avoid problems before they start by maintaining your network backbone. Our advanced network management techniques and preventive maintenance support saves you time and money by optimizing your network's performance and keeping risk to a minimum.  We are there when you need us, with prompt response times, outstanding customer service, and qualified experts. Through our reliable network management, you can rest assured that your system is solid, and your organization is fully safeguarded.
• Server Management – Your servers are the core of your IT system: You count on them to operate at 100 percent efficiency 100 percent of the time. With our proactive monitoring, security services, patching, maintenance, and advanced data protection we give you the peace of mind that your servers are healthy and your data is always secure and available. In the event their ever is an issue, we will fix or replace whatever is malfunctioning quickly, efficiently and with great care. Combine this with our backup and disaster recovery services, and you will have an unstoppable combination which allows us to get you functioning again, FAST!
• Hardware ss a Service (HaaS) – Other vendors just can’t compete! We provide you all the hardware, software, support, and data migration services you need, at a predictable monthly rate. You still have the information technology software and hardware you need, including the ongoing service and support that will keep your organization humming right along. This IS NOT a lease, we DO NOT provide loans, or require you to go to a 3^rd party to borrow money for your new equipment and services.... We DO provide you top notch IT equipment, service and dedicated support for an affordable monthly fee!
• Reduce Stress – Reduce the stress, challenges, and costs of providing your own IT needs by letting our team of highly qualified experts provide the tech services and consultation you need now and for the future! With our managed IT services, we handle the technical difficulties while you get back to do what you do best every day.