One of the grand hurdles with troubleshooting technical issues on the web is communicating the details effectively. This article explores a few tips for bridging the gap between unique perspectives of understanding the problem and then articulating it effectively so a technician or programmer can resolve the issue quickly.

It is critical to master a good process for communicating your technical support cases (tickets). The faster your tech can get to the source of your issue the lower your support costs will be and the faster a solution can be found.

The first and most common mistake folks make is assuming aspects of what needs to be communicated and omitting it. For example it is easy to forget URL’s or steps required for replicating the issue. The first thing a tech support person needs to know is where to look for the problem and then they need to understand the problem completely before they can attempt to solve it.

Useful checklist to consider in a case definition:

• Did you include URL’s for the specific area of the site with issues?
•  What are the steps required for the tech to replicate the issue?
• What is the intended behavior or result of what should be happening?
• What is the problem behavior or missing data?
• Are there vulnerabilities or risks involved?
• Have provided all information required for accessing content; ftp, hosting CP or Joomla Admin?
• Can you provide accurate background information with cause and effect?
• Do you have ideas or suggestions to what may be causing the problem?
• Can you provide screen shots or image mock ups with clear visual representations?
• Do you have the ability to create screen share videos walking through the steps?
• Are there additional questions you need answered?

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1.       info@hand Customer Relationship Business Management (CRBM):

Joomla! CMS has the capability of integrations with full features CRM and ERP systems. We use this CRBM solution that integrates with Joomla! CMS to run our business. This platform offers a complete transaction lifecycle management solution.  It even synchronizes with QuockBooks accounting software. Wordpress and Drupal are limited in this area and do not have any comparable integrations.

2.       JomSocial and Community Building Extensions:

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What are the right questions that I need to ask myself when choosing a vender and technology platform for my CMS, Social Community, LMS or CRM portal?

When you engage in a new web portal project you have a lot of options to consider and you have to ask a lot of “What do I need” questions. They usually fall in to the following four question categories. 

Goals: The first area to review is the end results and goals you are trying to achieve.

•     What am I going to build?
•     Whom am I building it for?
•     How will it be used?
•     How will I drive traffic to the sites?
•     What kind of experience do I want to create for the end users?
•     How do users benefit from this resource?

Logistics: The next area is about how it will all come together.

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Thank you for visiting our new support center. As you can see we have made a few changes. In addition to the spiffy new design we have added a community element so that our customers can get to know each other, network and collaborate. We hope this new approach will help us all become more successful.

Another exciting announcement as part of this move is the fact that we have teamed up with ContegoIT to provide a new Managed Services model. This new approach can offer you a greater success factor and not only reduce your costs through efficiency but consolidate them into a predictable monthly service charge.

Our goal is to do everything possible to help you succeed because "We can only be as good as our customers" and we have high expectations for all of us.

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Comprehensive, Managed, Education, Network & Technology Solutions = C-ments

"C-ments" is our newest success program and is powered by CNP's global support network of subject matter experts, creative designers, web developers and technical wizards. This program provides managed technology solutions customized to your particular needs and budget. Our new Managed Services solutions can include hardware, software, training, technical support and a wide range of virtual and on-site services required for a holistic next generation approach to securely managing any business or organization. With this program we are able to provide a complete end to end and scalable web development and IT support department for your business or organization.

Find out how you can have all of the resources required to gaurantee succes with 99.99% uptime all for a single affordable monthly managed service fee. Click here